Returns & Exchanges
At ferm LIVING, we want you to be completely satisfied with your purchase. If a product does not meet your expectations, you can return it within 30 days of receipt for a full refund.
Register Your Return
Visit our online return portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Ensure all items are in their original condition and packaging. Securely pack the products to prevent any damage during transit.
Ship the Items
Attach the provided prepaid shipping label to your parcel and drop it off at your nearest authorized courier location.
Receive Your Refund
Once our warehouse inspects and approves the return, your refund will be processed to your original payment method within 10-14 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing